Current version: 0.10 (1 January 2026) [src]
This extension alters email while it is being received by Request Tracker, removing text and any associated image attachments appearing after a reply delimiter such as "##- Please type your reply above this line -##". This helps to reduce clutter in correspondence and keep it readable.
It was built in response to this RT forums thread: "Is there any way to have RT use some kind of “reply above this line” email delimiter?"
You can download the latest source code from here or from the linked pages.
This software is distributed under the terms of the GNU General Public License version 3 or later.
Please read the README file within the archive for installation instructions.
See https://codeberg.org/ivarch/rt-preprocess for an alternative approach which uses an inline mail filter.
News
- 0.10 - 1 January 2026
- Patch from Grant Emsley: update supported RT versions list, fix issues with quoted-printable messages, add support for regular expression delimiters, and provide examples for removing quoted text from messages sent from Outlook (issue #1).
- 0.01 - 19 August 2023
- Initial version.