Micro Request Queue Manager

Micro Request Queue Manager (urqm) is a request queue manager with a small footprint. It maintains a series of queues of "tickets", or support requests, which can be delegated, commented on, and have links made between them. Tickets can be managed via email and via the web interface.

urqm depends on the SQLite library for its backend database, but has no other dependencies. It is written in C for portability and to ensure minimal memory and CPU usage, and so is ideal for use on low-end or busy systems. If you liked Request Tracker but it runs too slowly on your server, try urqm.

urqm is currently in the planning stages and does not work yet. The source tarball contains a skeleton source tree and build system with working command line options, and draft man pages.

• urqm-0.0.1.tar.gz (66k) [Signature] [MD5: 0f250c28fcbd29f4a4359d8f171e4177]
• Online copy of the man page
• SourceForge project page

Comments, bug reports, and patches gratefully received - please use the Contact Form or the SourceForge bug tracker.

Some other useful links:

• SQLite, a database library required by urqm
• Request Tracker, a more full-featured system

If you liked urqm, please consider a donation: [Donate]

To Do

Things still to do:

• (overall) finalise first draft of database schema
• (overall) define all ticket/queue/user/link etc data types
• (overall) design client/server API skeleton
• (server) signal handling
• (server) database connection
• (server) socket creation and main loop
• (server) connection acceptance with limit on max children
• (server) basic client/server API
• (server) implement authentication
• (server) session management
• (server) implement the rest of the commands in the API
• (client) connection to server
• (client) command-line (batch) interface (-b)
• (client) command-line client (readline interface?) (-c)
• (client) implement feeding of email to a queue (-e)
• (server) incoming email storage / ticket creation
• (server) outbound email
• (server) POP3 mailbox polling
• (client) web interface (-w)

Any assistance would be appreciated.

News

0.0.1 - 25 August 2004

• package created
• initial draft of man pages

This software is OSI Certified Open Source Software. OSI Certified is a certification mark of the Open Source Initiative.