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Request Tracker - Email Import
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NB: Only tested on RT 3.6.6

These files implement IMAP email import into RT.

  - Import messages directly from your mailbox such that RT thinks they
    were originally sent to it (and it'll generate an autoresponse)

  - Import messages from your mailbox into a ticket's history (without
    generating an autoresponse, for recording email conversations)

Extract the files so that they end up in your local RT updates area, e.g.
/usr/local/rt3/html.

For instance, Tools/EmailImport.html would be installed under
/usr/local/rt3/html/Tools/EmailImport.html.

Requirements:

  - Perl modules Mail::IMAPClient and Date::Parse

You will need to set the RT_SiteConfig.pm variable EmailImportServers to an
array reference listing all your IMAP servers, in the order that they should
be tried. For instance:

  Set($EmailImportServers, [qw(your.main.server your.other.server)]);

If you've only got one IMAP server, just put one in the list, like this:

  Set($EmailImportServers, [qw(your.only.server)]);

When more than one server is specified, each one listed is tried in turn,
and the first for which an INBOX can be read with the provided username and
password is the one that is used.

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Home page:
http://www.ivarch.com/programs/rt-emailimport.shtml
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