rt-flagupdated is an extension which makes any tickets that are unread or have been updated get flagged in ticket listings.

Unread tickets are marked with a "*" at the start of the subject line, and tickets with new comments since the last time they were read are marked with "UPDATED" at the start of the subject line.

To install, create the following table in your RT database: 

CREATE TABLE CommentsSeen (
  `UserId` int(11) NOT NULL,
  `TicketId` int(11) NOT NULL,
  `Comments` int(11) NOT NULL,
  PRIMARY KEY (`UserId`,`TicketId`)
) ENGINE=InnoDB;

Extract the files in the Zip below so that they end up in your local RT updates area, e.g. /usr/local/rt3/html.

For example, Callbacks/FlagUpdated/Elements/RT__Ticket/ColumnMap/ColumnMap would end up under /usr/local/rt3/html/Callbacks/FlagUpdated/Elements/RT__Ticket/ColumnMap/ColumnMap .

Remember to restart httpd (and with it, Request Tracker) after installing this extension.

Note: This has only been tested on RT 3.6.6.

Comments, bug reports, and patches gratefully received - please use the Contact Form.

If you liked rt-flagupdated, please consider a donation:

News

0.0.1 - 29 November 2010